We’ll help you finish the reel

Support

Email [email protected]. Include the project title and what you expected to happen, but never send a password, login code, API key, payment-card number, or private customer footage by email.

Fast fixes

• Upload paused: keep the app open, reconnect, and use Retry. Do not repeatedly create a new project.
• Render needs attention: open the project from Library and retry the failed stage or reduce the largest source file.
• Social post not live: check the job status. Reelabratory never calls a post published until the provider confirms it.
• Account access: use Forgot password from Sign in. Google/Apple users should use the same provider originally chosen.

Delete your data

Sign in, choose Account, then “Delete account and data.” Type DELETE when prompted. This removes account-linked projects, uploads, renders, private music, voice profile records, campaign data, analytics, memory, and active sessions. If you cannot sign in, email us from the account email and request verified deletion.

Response and safety

Beta support is best-effort rather than guaranteed 24/7. For a suspected account compromise, put “SECURITY” in the subject, sign out other sessions if available, and change the password for your email account as well.